Events & News

Internationally Recognised WorldHost Customer Training program has been delivered to a further 30 staff from the Kenny’s Group. This is the third year that the group have completed Northern Regional College’s WorldHost retail programme, a flexible 2 day training arrangement which focuses on the principles of customer service, targeting new customers, and improvement of sales techniques. Each employee that completed this bespoke customer service training has achieved a Level 2 certificate and is eligible to wear the WorldHost pin badge, which recognises their customer service excellence. Almost 50% of the Kenny’s Group staff have achieved this high standard of training and can be found wearing their pin badge.

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Entrepreneurial Leadership Seminar

Tuesday
15th September 2015

A free half-day seminar hosted by Northern Regional College, Newtownabbey on the 30th September 2015

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Northern Regional College in partnership with the Department for Employment and Learning have recently delivered a Business Improvement Techniques course to Belfast International Airport staff. These staff were made up from a range of disciplines with the airport which included, Operations, Airport Police and Rescue and Fire Fighting departments

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Ulster Stores, owner of Moores of Coleraine and The White House Portrush, is the latest Northern Ireland retailer to be awarded WorldHost Recognised Business status, a national recognition for commitment to customer service. WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using the WorldHost customer service training programmes and signed a commitment to delivering excellent customer service. Over 16,000 people in Northern Ireland have been trained in WorldHost programmes and over 600 businesses have achieved WorldHost recognition. Sector skills council People 1st is now rolling out the WorldHost retail programme across Northern Ireland.

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Harland and Wolff to benefit from pilot Welding Academy

Tuesday
29th July 2014

Posted by:
Engineering

Employment and Learning Minister, Dr Stephen Farry, today announced that his Department would be working in conjunction with the local further education sector to address specialist welding needs for Harland and Wolff.

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NRC Deliver Wine & Spirit Education to Lavery’s Belfast

Thursday
5th June 2014

Posted by:
Hospitality & Tourism

One of Belfast oldest and well established companies, in the wine and bar hospitality industry, has presented its employees, with certificates following completion of an up-skilling programme, Level 1 Certificate in Wines.

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